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If you do not already know your custom Capsule CRM URL, you can locate it by clicking on the Gear Icon on the top right of the screen when logged into Capsule CRM: Your Custom URL is located on the Account page under the “Web Address of your account”7.Add an email address to the Event Failed Notification(s)” field8. As your chat users start new chat sessions, you should now see the info provided from their Pre-Chat Questions in your Capsule CRM People & Organizations page!With the “API Authentication Token” option selected (1), copy the API Token from this screen (2).3. Pre-chat requirements In order to ensure data is pushed to Capsule CRM from all Live Help Now chat users, it is highly recommended you define the name and email address as required.Login to your Live Help Now account and go to Admin Panel-Eventing APIA. This is done by selecting “yes” from the dropdown in the Required column for the email field in the Pre-Chat Requested Information settings. In the URL field, enter the following address: Replace XXX with your custom Capsule CRM URL.Paired with our extensive theming options, it can be easily altered to fit your personality and reflect your style. Create stunning, engaging, and truly one of a kind magazine sites with Ethos.With several unique features configured specifically for magazine and newspaper sites, Ethos will engage your audience and promote clickthroughs. Over 20 Extensions (plugins) created by Themeco and 3rd parties to work seamlessly with X.Live Help Now help desk software collects a lot of information about your customers.The integration with Capsule CRM will allow for easy transfer of live chatter information into your Capsule CRM account for additional marketing, business analytics, upsell and cross sell flow.

Here is how to change Conversion Support’s default language to French from English or Spanish.

Please complete the following easy steps to integrate your Live Help Now live chat user info into your Capsule CRM People & Organizations list.1. In the HTTP Basic Authentication User name field, enter the API Token you copied from your Capsule CRM account in Step #2.

Login to your Capsule CRM account, click on your name on the top right of the screen and then click “My Preferences” in the dropdown.2. In the password field, type “x” in the space provided. Note: There is no password required, however, Capsule CRM recommends not leaving the field blank and populating it with an “x” to meet this requirement. Enter the following into the payload field: Please Note: The $$$First Name$$$ and $$$Last Name$$$ labels in the Payload syntax above assume you are collecting the chat user’s Name in the Pre-Chat Requested Information in Live Help Now mapped to “Full Name” CRM Field.

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In eclipse you should be using Navigator and not Package explorer, as navigator is browsing the actual filesystem, where package explorer is loading certain things only.

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